OpticalTel Service and Channel Guide – May 1, 2024
Palma Sola Trace Service Guide 05-01-2024Seasonal Service
Those homeowners leaving PST to head back North should suspend any extras they are paying for with OpticalTel as well as unplugging the two TV boxes. Leave the Plume devices plugged in if you need wireless internet service in your home while you are away.
Click here for the official document on setting up seasonal service.
The document links below may be helpful in understanding the OpticalTel installation process as well as using the remote control for your new system.
Installation information update December 1, 2021
Remote Control Functions guide
OpticalTel service and TV channels
Channel guide sorted by channel name and channel number
A Simple Guide to Troubleshooting your OpticalTel Service
Homeowners are responsible for canceling service and returning the equipment of their current Spectrum/Frontier service provider to the appropriate office. The bills will continue unless the service is terminated and all of the the equipment is returned.
20-06-28 IPTV- Move In Move Out Process 06-01-2024
Click here for the official document on the moving in and moving out process.
Programming for the OpticalTel TV services is through their facility in Miami.
The PST bulk rate fee of approximately $60 a month plus taxes and fees includes 200Mbps internet service symmetrical download and upload speeds, a wireless transmission system, two HD cable TV boxes, 250 hours of online HD video storage for the whole house Cloud DVR function, and TV programming.
Payment of the PST bulk internet and TV service fee will be made through the homeowner’s quarterly HOA maintenance fee starting in 2023.
All homeowners will be charged for the service on their HOA account.
Optional retail services and equipment will be billed directly through the homeowner’s individual OpticalTel account.
Homeowners are responsible for returning their OpticalTel equipment to OpticalTel when they move or terminate their service with the company.